HSM Style provides secure and convenient payment methods for customers in Vietnam and internationally. The actual accepted payment methods will be displayed on the checkout page depending on the country, region, currency, and payment service provider.

Order Payment

Customers can use the methods displayed on the payment page, which may include:

• International credit or debit cards;
• Domestic cards or supported bank payment methods;
• E-wallets or other online payment methods;
• Bank transfer, if HSM Style enables and displays this option;
• Other payment methods supported by service providers in each market.

COD Policy

Cash on Delivery (COD) is only applicable if this method appears on the order checkout page. The scope of application, limits, and conditions for COD may vary depending on the delivery address and shipping carrier.

International orders typically require full payment before HSM Style processes and hands them over to the shipping carrier.

Transfer Instructions

If the bank transfer method is activated, valid account information will be provided by HSM Style during the order confirmation process or through official communication channels.

Transfer content: Order code – Customer's full name.

The order will only be confirmed after the payment has been successfully recorded. Customers must accurately verify the account holder's name, account number, and transfer content before making the transaction.

International Payment

Product prices may be displayed in VND or a currency appropriate for the customer's market. The final payment amount will be shown on the checkout page before the customer confirms the order.

If the customer's account or card uses a different currency, the bank or card issuer may apply exchange rates and international transaction fees. These fees are determined by the bank or payment service provider and are beyond HSM Style's control.

Total Payment Value

The total order value may include product price, shipping fees, taxes, and other charges displayed on the checkout page.

For international orders, import duties, customs fees, or processing fees at the destination country may apply. Unless otherwise stated on the checkout page, these charges are the responsibility of the recipient.

Order Confirmation

After successful payment, customers will receive an order confirmation notification via email or the provided contact information.

Funds being held or deducted from an account does not always mean the order has been confirmed by HSM Style. In some cases, the transaction may require additional verification by the bank or payment provider.

Customers are kindly requested to check their spam folder or contact HSM Style if they do not receive a confirmation email within a reasonable timeframe.

Payment Rejected

A transaction may fail for one of the following reasons:

• Incorrect card information or payment details;
• Insufficient balance or payment limit;
• Card not activated for online or international transactions;
• Bank rejection or request for additional verification;
• Payment session expired or connection interrupted;
• Transaction flagged by the system as suspicious.

When a transaction fails, customers should recheck their information, contact their bank, or try another payment method displayed on the checkout page.

Transaction Security

To protect both customers and HSM Style, some orders may require additional verification before processing. We may contact you to confirm buyer, recipient, or transaction information.

HSM Style reserves the right to suspend or cancel orders if there are reasonable grounds to believe that the transaction shows signs of fraud, unauthorized use of payment methods, or violates the law. If payment has been recorded, refunds will be processed using an appropriate method.

Refund Methods and Timeline

Refund requests are considered in accordance with HSM Style's Return Policy. When approved, refunds will typically be issued to the original payment method.

The time it takes for funds to appear in the account depends on the bank, card issuer, or payment provider. Exchange rate differences, bank fees, and international transaction fees collected by third parties may not be refunded.

In cases where a refund to the original method is not possible, HSM Style will contact the customer to agree on another valid solution.

Information Security

Online transactions are processed through Shopify and/or payment service providers integrated into the store. HSM Style does not directly store full card numbers, CVV/CVC security codes, or bank authentication passwords of customers.

HSM Style does not ask customers to provide bank passwords, PINs, or OTPs via phone, email, messages, or social media.

Payment Support

If you need assistance with transactions or payments, please provide your order code and contact HSM Style:

Last updated: September 2026