RETURN & EXCHANGE POLICY
HSM STYLE
Return & Exchange Policy
BE BEAUTIFULLY YOURSELF
At HSM Style, we want every piece you choose to make you feel comfortable, confident and beautifully yourself. If your order is not quite right, please review our return and exchange conditions below.
I · ELIGIBILITY
Return Conditions
1. GENERAL ELIGIBILITY
A return or exchange request may be accepted only when all applicable conditions below are satisfied.
RETURN REQUEST PERIOD Customers must contact HSM Style within 7 calendar days from the date the order is recorded as successfully delivered.
PRODUCT CONDITION Items must be unworn, unwashed, unaltered and unused, with all original tags, labels and hygiene seals attached. Items must be free from stains, makeup, perfume, body odour, damage or signs of wear.
ORIGINAL PACKAGING Products should be returned with the original packaging and any accessories supplied with the order. Please package the item securely to prevent damage during transit.
DAMAGED OR INCORRECT ITEMS If your order arrives damaged, defective or incorrect, please contact us promptly and provide clear photographs. An unboxing video is strongly recommended because it may help us verify and resolve the issue faster.
IMPORTANT NOTICE Please do not return any item before receiving confirmation and return instructions from HSM Style. Packages sent without prior approval may experience processing delays.
II · SALE ITEMS
Promotional & Final Sale Items
The applicable return option depends on the status of the item at the time of purchase.
CATEGORY
POLICY
Full-price items
Eligible for an approved return or size exchange, subject to the conditions stated in this policy.
Promotional items
Size exchange may be supported when stock is available. Any price difference and additional shipping costs may apply.
Final sale items
Items clearly marked “Final Sale” are generally not eligible for change-of-mind returns or exchanges, except where the item is faulty, incorrect or mandatory law provides otherwise.
III · RETURNS & REFUNDS
Return, Exchange & Refund Terms
1. EXCHANGES
- Each eligible item may be exchanged once.
- Size exchanges are subject to stock availability.
- If the replacement item has a higher price, the customer must pay the difference.
- If the replacement item has a lower price, the difference is not automatically refundable unless confirmed by HSM Style.
2. REFUNDS
- Refunds are processed only after the returned item has been received, inspected and approved.
- Approved refunds will be issued to the original payment method.
- Please allow approximately 7–10 business days after approval for the refund to appear, depending on your bank or payment provider.
- Original shipping charges are generally non-refundable, except where the return results from an HSM Style error, a defective product or applicable law requires otherwise.
3. RETURN SHIPPING COSTS
- For change-of-mind or sizing returns, return shipping costs are the customer’s responsibility.
- If HSM Style confirms that the item is defective, damaged or incorrect, we will provide an appropriate resolution and confirm any eligible shipping reimbursement.
- HSM Style is not responsible for return parcels lost or damaged in transit. We recommend using a trackable shipping service.
- Customs duties, taxes and import charges are normally handled by the relevant customs authority and may not be refundable by HSM Style.
IV · HOW TO RETURN
Return Instructions
1
Contact HSM Style at contact@byhsmstyle.com within the applicable return period.
2
Include your order number, the item you wish to return and the reason for your request.
3
Wait for confirmation and return instructions from HSM Style before shipping the item.
4
Pack the product securely with its original tags, labels, packaging and included accessories.
RETURN ADDRESS
Recipient HSM Style
Phone 0989 927 673
Address 32 Đường số 1B, Phường An Lạc, Thành phố Hồ Chí Minh, Việt Nam
Important Return only after receiving approval from HSM Style
5
Send us the tracking number after the return parcel has been shipped.
6
HSM Style will inspect the returned item and notify you by email of the approval decision and next steps.
V · INTERNATIONAL CUSTOMERS
Mandatory Consumer Rights
EUROPEAN UNION CUSTOMERS Where applicable, customers located in the European Union may have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason. Mandatory exceptions and conditions under applicable law continue to apply.
LOCAL CONSUMER LAW Nothing in this policy excludes, restricts or modifies any mandatory consumer guarantee, remedy or statutory right that cannot lawfully be excluded in the customer’s country or region.
Last updated: September 2026