Inspection Policy
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ORDER INSPECTION POLICY
HSM Style encourages customers to inspect their package immediately upon receipt to ensure that the products delivered match the order and show no visible signs of damage during shipping.
What is order inspection?
Order inspection is the process of checking the external condition of the package, the quantity, design, color, size, and basic information of the received products against the information on the order confirmed by HSM Style.
Inspection helps you detect early cases of missing or incorrect products or packages showing signs of damage during shipping.
Upon package receipt
Upon receiving the package, please inspect its external condition before confirming full receipt.
If the shipping carrier supports co-inspection, you may inspect the products with the delivery staff within the scope allowed by the carrier.
If co-inspection is not available at the time of delivery, you should inspect immediately upon receipt and continuously record a video during the unboxing process.
You should record a clear and continuous video from the moment the package is intact until all products are inspected. An unboxing video will help HSM Style verify and assist more quickly with any issues that arise.
What you can inspect
| CONTENT | SCOPE OF INSPECTION |
|---|---|
| Package condition | Check if the package is dented, torn, wet, punctured, previously opened, or missing seals. |
| Product quantity | Compare the quantity of products received with the order information. |
| Design and color | Compare the product name, design, and color with the product ordered. |
| Size | Check the size information on the product label against the size ordered. |
| Product condition | Check for easily recognizable defects such as tears, stains, missing parts, or obvious damage. |
What you cannot do
During the inspection process, especially when inspecting with the delivery staff, please do not perform the following actions:
- Try on or use the product.
- Wash, iron, alter, or change the original condition of the product.
- Remove tags, labels, hygiene stickers, or product seals.
- Dirty the product with cosmetics, perfume, body odor, or other substances.
- Damage packaging, accessories, or accompanying gifts.
- Scratch, erase, or use promotional codes or gift codes accompanying the order.
If an issue is found, please keep the product, tags, packaging, and accessories in their original condition until you receive instructions from HSM Style.
Incorrect product received
If you discover that products are missing, incorrect, defective, or clearly damaged, please:
Reporting an issue
For cases of missing, incorrect, or damaged packages, you should notify HSM Style immediately after inspection and as soon as possible so we can work with the shipping carrier.
Requests for product exchange or return will continue to be reviewed according to HSM Style's Return and Exchange Policy and mandatory consumer rights under applicable law.
Inspecting international orders
For international orders, direct co-inspection with delivery staff may not be supported. You should continuously record a video when unboxing, inspect the products immediately upon receipt, and retain all shipping packaging.
If the package shows signs of damage or being previously opened upon delivery, you should request the delivery staff to record the condition or contact the shipping carrier to file a report if such service is supported.